What a great company to work with! Even though I have only been involved in this particular industry for a short time, I come from a very long line of customer service work and know what great customer service is. Whenever I reach out to SVI, I am always given excellent customer service. They have a great response time whether it comes to correspondence via email or phone. They are quick to resolve any questions I have and when orders are placed I can always rest assured that they were received because I get an email letting me know! Great job and keep up the excellent customer service!
I would like to take this opportunity to tell you how delighted we are to be doing business with your company. We found out about you through business friends in Illinois and have been buying from your company since August of 1999. What a joy to find a warehouse that stocks it all for lifts. Having access to your large inventory has allowed us to expand our market penetration to the point we can say with confidence, “We can fix it.” I cannot remember a single time we called in an order that you were not able to ship. Your staff is friendly, well trained and always willing to share their knowledge on the phone. Thanks for the great service and we look forward to many more years of doing business with SVI.
SVI has consistently been a key partner in our business and pivotal to our success. SVI’s representatives are extremely knowledgeable, friendly, and courteous. Their knowledge of industry equipment is second to none. SVI’s quick turn-around times and high availability have been instrumental in minimizing our end user’s downtime. SVI has consistently allowed us to source replacement components for otherwise obsolete equipment, ensuring high customer satisfaction levels. We look forward to continue doing business with SVI for the foreseeable future.